Credit card lost – what to do?

 If your credit card is lost, you should know what to do and act quickly. This is the only way to prevent abuse and to limit financial damage.

Report a loss and block your card immediately!

Report a loss and block your card immediately!

 

This number is free of charge within Germany. Otherwise, costs may apply abroad, depending on the p has been lost, you should have the card blocked immediately. There is even a central emergency number for large banks and banking businessesrovider there, but the central number does not apply to all credit card providers. For this reason, it is advisable to save the relevant blocking number in your smartphone when you receive the card or after you have issued it. Then the number is immediately at hand.

Keep calm and proceed step by step

Keep calm and proceed step by step

 

As bad as all this may seem at first, now it is still a matter of keeping calm and documenting everything as precisely as possible. The time when the credit card is blocked should be noted, as the bank will only be held liable for any damage after the block. Everything beforehand can be borne by the customer. It is advisable to notify the responsible police station if there is any abuse. Furthermore, all important documents, especially the current statement, should now also be carefully kept as evidence.

Can I apply for a replacement card?

Can I apply for a replacement card?

 

After the loss of the card has been reported, most institutes will issue a replacement card within 1-2 days . However, this depends on the respective bank. Loss abroad is problematic because a card cannot be sent out easily. In this case, you should talk to the card issuer and look for a solution together.

When should a credit card also be blocked?

When should a credit card also be blocked?

 

The monthly card statement provides information about the individual transactions. Everyone should know when and where the credit card was used. If bookings appear on a settlement that are incomprehensible, have been booked twice or are even incorrect, the credit institution must be informed immediately. As a rule, consumers have a 6 to 8 week objection period against the billing. This means that a chargeback can be arranged.

Tip: Fraudsters tend to book smaller amounts now, because these are not noticed on the statement! Therefore, always check the settlement carefully. There is also the mesh that fraudsters use reputable names as debiting companies.

Credit institutions are usually more likely to notice fraud than the cardholder. Especially if higher amounts are to be booked, the credit card is blocked by the institute for security reasons and the customer is informed. Only when this authorizes the release will the card be released for the transaction.

How can you protect yourself against abuse?

How can you protect yourself against abuse?

 

In general, you should only buy on trustworthy platforms. It is not advisable to store credit card data in the customer account. Even if it seems incredibly comfortable. Furthermore, the credit card providers today offer various security measures, such as the SecureCode with Mastercard.

It is also possible to set a limit that can be booked. This is recommended for everyone who can use a fairly high budget.
In addition, the PIN and card should never be kept together.

Prevention is always better than aftercare. Therefore, consumers should always be careful when handling credit cards. There are in fact a few things that make abuse more difficult in advance:

  1. Never keep your PIN and credit card together
  2. After receiving the card, save the relevant blocking number / service number in the smartphone
  3. Store account data in a safe place (possibly save card number)
  4. Dial the PIN number indiscriminately and do not use the date of birth or 1234
  5. Do not store credit cards in online shops as a permanent form of payment
  6. Only leave your credit card in your wallet if you really need it
  7. set the limit yourself if the amount available is high
  8. Always check and check card statements carefully

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